FAQ
| Q: How do I place an order? | |
| A: | Ordering from SPS is easy! We give our customers several different ways to order. You can order shop & order online via SPS' online purchasing module eStore.spsco.com. (click on the link Shop eSTORE in the left frame). You may also fill in the online order form or you can download the order form and fax your completed order form to (800) 869-7776 or (678) 455-8889. Finally you can call in your order at (800) 767-7776 extension 3 or (678) 455-8888 extension 3. |
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Q: I'm a wearer of a prosthetic or orthotic device. Can I place an order directly with SPS? |
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| A: | SPS is a wholesale distributor of orthotic and prosthetic supplies. As a wholesale distributor, we sell only to Orthotic and Prosthetic Practitioners. Please contact your Prosthetist or Orthotist. |
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Q: Do I have to set up an account to order from SPS? |
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| A: | In order for SPS to continue serving our customers with the highest quality service possible, all of our customers are required to set up an account. This not only provides our customers with more payment options, but it also allows SPS to determine which products are best suited for our customers' needs. Click here to fill out an application form. |
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Q: How can I get one of your catalogs? |
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| A: | Simply fill out the online account application and e-mail or fax it back to us, and we will send you a free 1200-page catalog immediately. |
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Q: What forms of payment do you accept? |
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| A: | Payment in the form of a check is the most common method. However, we also accept Visa, MasterCard and AMEX credit card payments. Bank wire transfers and electronic funds transfers are accepted from our international customers. |
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Q: If I place an order today, how soon will I get my order? |
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| A: | All orders received by 5:00 EST, or 4:00 PST for our West Coast customers, are shipped out the same day. We use several express and priority shipping methods. Your need date for the items ordered determines which shipping method is specified at the time of order. |
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Q: What if I have an emergency after 5:00 p.m.? |
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| A: | Our customer service lines
are open until 8:00 p.m. EST. We also have emergency
weekend and holiday service toll free at: 1-877-317-4570. You may also send an online emergency page. |
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Q: I know the item that I need, but I don't know the product number. Do I have to know the product number before I order it? |
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| A: | No. All of our friendly, highly trained customer service experts are very knowledgeable about our products and can help you find and order exactly what you need. |
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Q: What if I need to return something? |
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| A: | If the return is a result from an SPS error (wrong item sent, wrong size, etc.), damage done by shipping, or a defect in manufacturing, full credit will be issued to your account. Your packing list or invoice number will be used as your return authorization number. Standard restock fee is 15%. |
- Toll Free: (800) 767-7776 ext. 3
- Worldwide: (678) 455-8888 ext. 3
- After Hours Emergency: (877) 317-4570