K2  KITS FAQ

General

Why should I buy the kit instead of ordering items separately?

What is the discount for the K2 kits?

Will I receive the same discount if ordered over the phone?

 

Returns + Warranty

What is the return policy for the K2 kits?

 

Ordering

How do I place an order?

Can I order the kit over the phone?

Can I order two different liners in one kit?

Can I order a different item than what is listed and ship it in the same box?

 

Shipping

Where do the kits ship from?

 


 

 

Why should I buy the kit instead of ordering items separately?

The SPS K2 Kits offer multiple combinations of AK and BK products at a discounted price. The kits ship from one location and in one box, which could save you money on shipping. Both the AK2 Kit and BK2 Kit are in the Rewards 5 program, so you can save an additional 5% by ordering the kit online.

See cost savings below.


What is the discount for the K2 kits?

Example Discounts:

BK Items Ordered Separately

2 WW Alpha Classic Liners ($175x2) = $350
1 Trulife Seattle Kinetic Light Foot  = $385
Total: $735 + SHIPPING

BK2 Kit could save you up to $160!

AK Items Ordered Separately

2 WW Alpha Classic Liners ($175x2) = $350
1 Trulife Seattle Kinetic Light Foot = $385
1 ST&G L1324 Knee = $849
Total: $1,584 + SHIPPING

AK2 Kit could save you up to $309!


Plus, you can save an additional 5% when you order online! The Rewards 5 discount is applied to the kit price when you add the kit to cart.       



Will I receive the same discount if ordered over the phone?

The kit price will be the same, but the additional 5% Rewards discount is only applied when the kits are ordered online.



What is the return policy for the K2 kits?

Please return all items to SPS Alpharetta.
Returns Form & Address

Manufacturer Policies

ALPS Liners
30-day patient rejection
2-year warranty - 2 liners
1-year warranty - 1 liner

WillowWood Liners
30-day patient rejection
1-year warranty

Trulife Seattle Kinetic Light
60-day trial period in resellable condition

College Park Celsus
60-day patient rejection
2-year warranty

Medi OFM2HD Knee
2-year warranty - replacement only

ST&G L1324 Knee
2-year warranty

*For partial kit returns, credit amount may differ from original purchase price.

For information on return or warranty fees + credits, please contact customer service: 800-767-7776 x3.



How do I place an order?

To purchase online and save an additional 5%, please visit the links below:

AK2 Kit

BK2 Kit

To purchase over the phone with customer service, please call 800-767-7776 x3.

 


Can I order the kit over the phone?

Yes, the kit can be ordered over the phone. Note: The additional Rewards discount only applies when you order the kits online.

To order with customer service, call 800-767-7776 x3.



Can I order two different liners in one kit?

No. When you make your liner choice in the kit, you will receive QTY 2 of the liner you selected.



Can I order a different item than what is listed and ship it in the same box?

No. Currently, the only items available to order with the kit are the products listed below:

AK2 Kit
ALPS Extreme Liner
WillowWood Alpha Basic Liner
College Park Celsus Foot
Trulife Seattle Kinetic Light Foot w/ Pylon
Medi OFM2HD Knee
ST&G L1324 Knee

BK2 Kit
ALPS Extreme Liner
WillowWood Alpha Classic (MP) Liner
College Park Celsus Foot
Trulife Seattle Kinetic Light Foot w/ Pylon

Optional: AAABKKIT (not included in kit price)

 

Where do the kits ship from?

The kits ship from SPS Atlanta and SPS Reno distribution centers.