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Returns Policy
RETURNS POLICY
| Stocked Items | Custom Items |
| Non Stocked Items | Shoes |
| Trial Items | Return Location |
| Warranty Items |
STOCKED ITEMS
60 days from invoice date
A return authorization (RA) request must be submitted
within 60 days of invoice date to be eligible for credit.
Once an RA number has been issued, items should be
returned to SPS within 15 days.
RA # required
A Return Authorization (RA) number must be obtained prior to returning items to SPS. RA numbers should be
written on the outside of the return box.
Subject to 15% restock fee
All returned stock items are subject to a 15% restock fee with a maximum restock fee of $50 per product.
Resalable condition
Products must be in resalable condition, including original
packaging.
Include return form in box
A printed return authorization form must be included in
the return box.
Return location
All items should be returned to SPS - Alpharetta.
Call tags
For SPS order and shipping errors, call tags will be
emailed to cover the return postage.
Failure to meet these guidelines may result in returned merchandise without credit.
Top of PageNON-STOCKED ITEMS
SPS follows supplier policies for non-stock items and items under warranty/trial. Contact customer service prior to initiating these returns to learn about supplier policies.
Subject to 15% restock fee
All returned non-stock items are subject to a 15% restock fee with a maximum restock fee of $50 per product.
Certain suppliers, including Brooks and Wolverine (Hush Puppy), do not provide credit for non-stock/special order returns. SPS will not issue credit for these items. For nonstock shoes, contact customer service for supplier-specific policies.
Non-Returnable Items (Custom & Microprocessor)
Custom orders are non-returnable. Most microprocessor items are non-returnable. Contact your SPS Sales
Manager about setting up a trial prior to purchasing a microprocessor products.
TRIAL ITEMS
Some suppliers offer trial periods with no restock fees if returned within a certain period of time. Contact customer service to check on supplier restock fees for trial items.
Top of PageWARRANTY ITEMS
Items under warranty may require warranty cards, replacement serial numbers, or patient information before credit can be issued.
- Becker Return Form
- Blatchford Warranty Claim Form
- Broadbay Warranty Form
- Cascade Warranty Form
- College Park Return Form
- Darco Return Form
- Elevate Return Form
- Fillauer Return Form
- Kiddfoot LLC (C-prodirect) Incident Form
- OrthoFeet Return Form
- Orthomerica Warranty Form
- Össur Patient Information Form
- Össur Request to Repair Knee Form
- Ottobock Return Form
- Ottobock Knee Repair Form
- Proteor Nabtesco Return Form
- SteeperUSA Return Form
- ST&G Return Form
- Townsend Return Form
- Trulife Orthotic Warranty Card
- Trulife Prosthetic Warranty Card
CUSTOM ITEMS
Custom orders are non-returnable.
Top of PageSHOES
Stock shoes follow the standard stock items policy.
For non-stock shoes, contact customer service for supplier-specific policies.
Certain suppliers, including Brooks and Wolverine (Hush Puppy), do not provide credit for non-stock/special order shoes.
SPS will not issue credit for these items.
RETURN LOCATION
SPS Returns
6530 Corporate Ct STE 100
Dock Door 4
Alpharetta, GA 30005
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