Return Policy & Forms
|Stocked Items||Custom Items|
|Non Stocked Items||Shoes|
|Trial Items||Return Locations|
|Warranty Items||Return FAQs|
60 days from invoice date
A return authorization (RA) request must be submitted within 60 days of invoice date to be eligible for credit. Once an RA number has been issued, items should be returned to SPS within 15 days.
RA # required
A Return Authorization (RA) number must be obtained prior to returning items to SPS. RA numbers should be written on the outside of the return box.
Subject to 15% restock fee
All returned stock items are subject to a 15% restock fee with a maximum restock fee of $50 per products, with the exception of shoes (dependent upon supplier's policy). For patient rejected items, restock fees are based on supplier guidelines.
Products must be in resalable condition, including original packaging.
Include return form in box
A printed return authorization form must be included in the return box.
Stock shoes should be returned to SPS - Chicago. All other stock items should be returned to SPS - Alpharetta.
For SPS order and shipping errors, call tags will be emailed to cover the return postage.
Failure to meet these guidelines may result in returned merchandise without credit.
SPS follows supplier policies for non-stock items and items under warranty/trial. Contact customer service prior to initiating these returns to learn about supplier policies.
Certain suppliers, including Brooks and Wolverine (Hush Puppy), do not provide credit for non-stock/special order returns. SPS will not issue credit for these items. For nonstock shoes, contact customer service for supplier-specific policies. Any supplier restock fees will apply if non-stock returns are accepted.
Non-Returnable Items (Custom & Microprocessor)
Custom orders are non-returnable. Most microprocessor items are non-returnable. Contact your SPS Sales Manager about setting up a trial prior to purchasing a microprocessor products.
Some suppliers offer trial periods with no restock fees if returned within a certain period of time. Contact customer service to check on supplier restock fees for trial items.
Items under warranty may require warranty cards, replacement serial numbers, or patient information before credit can be issued. Applicable suppliers include, but are not limited to Allard, Bauerfeind, Becker, Endolite, Fillauer, Hosmer, Juzo, Trulife, and WillowWood.
- Allard Warranty Card
- Becker Return Form
- College Park Return Form
- Darco Return Form
- Endolite Claim Form
- Fillauer Warranty Card
- Ossur Medi Knee Repair Form
- Ossur Patient Information Form
- Ottobock Warranty Form
- Steeper Return Form
- Trulife Warranty Card
Custom orders are non-returnable.
Stock shoes follow the standard stock items policy.
For non-stock shoes, contact customer service for supplier-specific policies.
Certain suppliers, including Brooks and Wolverine (Hush Puppy), do not provide credit for non-stock/special order shoes. SPS will not issue credit for these items. Any supplier restock fees will apply if non-stock returns are accepted.
2141 Internationale Drive; Suite 200
Woodridge, IL 60517
All Other Items
6025 Shiloh Road; Suite A
Alpharetta, GA 30005