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Return Policy & Forms

SPS Return PolicySPS RA FormSPS Return Policy FAQ










RETURN POLICY

Stocked Items Custom Items 
Non Stocked Items Shoes
Trial Items Return Locations
Warranty Items Return FAQs
   

Stocked Items

60 days from invoice date
A return authorization (RA) request must be submitted within 60 days of invoice date to be eligible for credit. Once an RA number has been issued, items should be returned to SPS within 15 days.

RA # required
A Return Authorization (RA) number must be obtained prior to returning items to SPS. RA numbers should be written on the outside of the return box.

Subject to 15% restock fee
All returned stock items are subject to a 15% restock fee with a maximum restock fee of $50 per products, with the exception of shoes (dependent upon supplier's policy). For patient rejected items, restock fees are based on supplier guidelines.

Resalable condition
Products must be in resalable condition, including original packaging.

Include return form in box
A printed return authorization form must be included in the return box.

Return locations
Stock shoes should be returned to SPS - Chicago. All other stock items should be returned to SPS - Alpharetta.

Call tags
For SPS order and shipping errors, call tags will be emailed to cover the return postage.

Failure to meet these guidelines may result in returned merchandise without credit.

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Non-Stocked Items

SPS follows supplier policies for non-stock items and items under warranty/trial. Contact customer service prior to initiating these returns to learn about supplier policies.

Certain suppliers, including Brooks and Wolverine (Hush Puppy), do not provide credit for non-stock/special order returns. SPS will not issue credit for these items. For nonstock shoes, contact customer service for supplier-specific policies. Any supplier restock fees will apply if non-stock returns are accepted.

Non-Returnable Items (Custom & Microprocessor)
Custom orders are non-returnable. Most microprocessor items are non-returnable. Contact your SPS Sales Manager about setting up a trial prior to purchasing a microprocessor products.

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Trial Items

Some suppliers offer trial periods with no restock fees if returned within a certain period of time. Contact customer service to check on supplier restock fees for trial items.

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Warranty Items

Items under warranty may require warranty cards, replacement serial numbers, or patient information before credit can be issued. Applicable suppliers include, but are not limited to Allard, Bauerfeind, Becker, Endolite, Fillauer, Hosmer, Juzo, Trulife, and WillowWood.


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Custom Items

Custom orders are non-returnable.

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Shoes

Stock shoes follow the standard stock items policy.

For non-stock shoes, contact customer service for supplier-specific policies.

Certain suppliers, including Brooks and Wolverine (Hush Puppy), do not provide credit for non-stock/special order shoes. SPS will not issue credit for these items. Any supplier restock fees will apply if non-stock returns are accepted.

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Return Locations

Shoe Returns
SPS Returns
2141 Internationale Drive; Suite 200
Woodridge, IL 60517

All Other Items
SPS Returns
6025 Shiloh Road; Suite A
Alpharetta, GA 30005


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